I thought the title might catch a few extra glances. Who would have thought that there was something sexy going on with all those trainer happy
sheets? For one, I did.
Happy sheets, for those uninformed, are those polled results you provide at the end of a seminar. It is where you get the opportunity to
rate the instructor and provide valuable feedback on how the seminar/course can be improved in the future. For the most part, the stakeholder (those people who
sponsor the programs) take these sheets and quickly look at them and then forget them.
What a waste!
Happy sheets are more than just a quick
analysis of how a particular program was conducted. They are more than an 'off-the-cuff' judgment of the instructor. They are more than feedback for the sponsors.
When used properly, the can provide a valuable path for improving the course and building on the knowledge that the participants/delegates/students received
while attending.
First, they represent how the instructor engaged the delegates. It reports how effective was the trainer in keeping the material fresh and the
thirst for-more high with the students. Was there a dead spot in the program? Was there just too much high-capacity knowledge to absorb? Was there balance with
the presentation? Was the use of multi-media effective in providing alternative knowledge retention paths for the students? Having this information is effective in
allowing the course creators to improve upon in, insuring more effecting training in the future.
Secondly, the happy sheets can provide a more useful
determinant in the creation and purpose of the learning-paths. Were the students overwhelmed with the material? Do they need a more basic preparation program?
Was there even a preparation program? Once you have a clear understanding of what was taught, then you can measure for what was learned. Knowing this then
allows for the continuance of a program development.
Third, the happy sheets can provide effective feedback to the instructor. If you have never been an
trainer, let me share with you a secret... it is tough! Your ability to remain conversational, to remain connected with your class, your ability to provide 'vim and vigor' to
your presentation is HARD WORK. Knowing where you let up and let down allows for correction. Training, like any muscle requires exercise and constant work. Like
exercise, training has to be practiced and improved. The happy sheets, from the trainer perspective, is golden (but only if you use them to improve).
The final
value in happy sheets, assuming that someone actually put some thought in to their creation, is that they provide a tracking mechanism on the attitude and
preparation of the students. Way too many programs are initiated and attended with ill prepared and ill informed students. When are stakeholders going to recognize
that delegate preparation is almost as important as the actual course and learning-path created by your training department.
My recommendations to many
coordinators and stakeholders is to spend the time with the valuable metric. Put as much thought into its creation and evaluation as you put into the program.
Measure everything. Take those measurements as a guide to improve what you have designed.
"Proper measurement systems are essential. You must
keep score, assess and provide feedback to all employees." -- Bill Creech (The Five Pillars of TOM)
